Kintone Launches “Kintone AI Lab” to Empower Businesses Globally in Data Utilization and Workflow Management

Kintone AI Lab makes AI accessible to everyone, empowering users to build solutions with just a few lines of text

Tokyo – August 19, 2025 – Kintone, a subsidiary of Japanese software provider Cybozu Inc., today announced the launch of Kintone AI Lab. This new, free beta service is designed to empower businesses globally to develop custom AI-powered applications without needing developers or coding experience.

Kintone AI Lab embeds generative AI directly into its platform, where users can design applications and manage workflows using simple, conversational chat commands. It directly addresses significant hurdles that Small and Medium-sized Businesses (SMBs) face globally, including the high cost of custom software, the complexity of digital transformation, and the persistent shortage of skilled IT talent.

"From our conversations with business owners globally, a common frustration is the belief that custom software or AI is out of reach - too expensive, too complicated, and requiring developers they can’t find or afford," said Asuka Yamada, Head of AI Product Marketing of Cybozu.

"Kintone AI Lab was created to break down these barriers. We're putting the power to innovate directly into the hands of the employees who know their business best. If you can describe a business problem in a chat, you can now build an app to solve it."

How Kintone AI Lab Works

Kintone AI Lab provides early access to a growing suite of AI capabilities, allowing for real-world feedback to shape practical, people-first tools. Initial functions include:

• AI App Creator: Users can simply describe their needs in a chat window—such as "I need an app to track customer inquiries"—and the AI will interpret the request and suggest appropriate application structure and fields.
• AI Process Creator: This feature assists users in setting up complex workflows and approval processes through an intuitive chat-based conversation, turning manual tasks into a more streamlined and efficient system.

By empowering existing employees to replace paper-based records and inefficient manual processes, Kintone AI Lab enables businesses to start small, achieve quick wins, and scale their digital transformation at a sustainable pace.

Enterprise-Grade Security and Data Governance

Placing powerful tools into the hands of more employees makes robust data governance paramount. Kintone AI Lab is built to address prevalent security and data privacy concerns with an enterprise-grade framework that includes strict permission controls managed through Kintone’s administrative settings. It also guarantees that user data is never used to train external generative AI models. The service is built on Cybozu’s trusted, enterprise-grade infrastructure platform.

"Our vision is to foster more collaborative and human-centered workplaces worldwide," added Ms. Yamada. "We see a future where digital transformation is driven from the ground up, where anyone, regardless of technical background, can confidently harness AI and drive innovation. With Kintone AI Lab, we’ve built a secure, intuitive feature for everyday users, ensuring peace of mind while unlocking greater inclusion, creativity, and empowered teamwork in any organization, anywhere."

Availability

Kintone AI Lab is available as a free beta service to all Kintone customers globally, such as the United States, Southeast Asia, and Oceania starting August 19, 2025. Users can activate the service and select desired AI features within their Kintone settings. Additional AI capabilities are set to roll out soon as Kintone AI Lab continues to evolve.

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About Cybozu Inc.

Established in 1997, Cybozu is one of Japan's leading groupware providers. Dedicated to fostering a society brimming with teamwork, they have designed software solutions that emphasise collaboration and efficiency. Their flagship product, the cloud-based platform Kintone, has become integral to many global businesses since its launch in 2011. Cybozu champions teamwork, a great work environment, and community support. For more information, please visit cybozu-global.com.

About Kintone

Kintone, developed by Japan's leading groupware provider Cybozu, is a customizable digital workplace platform designed to meet the needs of organizations of all sizes. Trusted by over 38,000 companies globally, including more than 47% of Prime market companies listed on the Tokyo Stock Exchange (TSE).
With more than 2 million applications powered by Kintone, the company allows users to easily build, deploy and update their custom applications, all without requiring prior coding experience. With its versatility, Kintone supports a wide range of industries, boosting productivity at a fraction of the cost and without the need for large development teams.
Recognized as an award-winning platform, Kintone is often awarded accolades from leading software recommendation engines. Kintone streamlines processes, automates tasks, and fosters collaboration across teams. For more information, please visit kintone.com.

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