IT Support

IT Support
IT Support
  • "The biggest impact for our team has been that [our team is] no longer spending two to three hours a day doing data entry."

    Shane Daniel, Rapid City Area Schools

  • "Kintone helps us tremendously improve our productivity and strengthen our governance."

    Taisuke Hiro, Persol Career Co., LTD.

With Kintone your IT department can:

Easily manage support tickets from open to close

Create a custom support ticket management system in Kintone to easily track your tickets from start to finish. You can also use Kintone’s built-in collaboration features to easily collaborate with other IT members on tickets when you need a second opinion.

Manage your device inventory and security updates

Set up an inventory management system that lets you track what devices are out, who they’re assigned to, and their latest security updates. Create unique filters to prioritize your tasks and see outstanding tickets.

Build structured workflows the whole team can follow

Use Kintone’s drag-and-drop builder to create custom workflows with clear steps for every task. Set up approval process requirements, track who a task is assigned to, and more so nothing slips through the cracks. 

Key Features

  • screenshot__image

    Workflows & process management

    Design workflows for your tasks and projects with Kintone’s built-in process management tools. Get the visibility and structure you need on your IT projects so you can always see where things stand.

  • screenshot__image

    Comment feature

    Each data record comes with a comment panel, letting you communicate alongside the data you’re discussing. Easily collaborate with other team members over active support tickets, security changes, or other issues as they arise.

  • screenshot__image

    Permissions controls

    Granular permissions allow you to manage who can see what in Kintone, be it an app or just parts of a record. Permissions can be set on the team, department, or individual level so your team can work off the same record without all seeing sensitive information.

  • screenshot__image

    Quick reporting

    With just a few clicks, you can get a real-time view of your project’s current status, your teammates’ workloads, and outstanding tasks with custom charts and graphs.

Here’s how Kintone works

Use drag-and-drop to create the database apps you want

Your sales team needs a CRM app, the accounting team an expense reporting app, while marketing wants a content calendar.

Kintone lets you build business apps for any work task or process using our intuitive drag-and-drop interface.

Expand Kintone’s capabilities with a wide variety of extensions

Upgrade your Kintone experience with one of many third-party integration services, including a wide selection of APIs and plugins.

Whether it’s connecting Kintone to your other systems or doing more to visualize your data, our library of extensions give you even more options.

Kintone Product Introduction Video