Last Updated: June 4, 2026
Cybozu, Inc. and its affiliated companies in the Southeast Asia and Oceania as listed in the Exhibit (“we”, “us”, “our”, or “Cybozu”) will handle Personal Information in accordance with this privacy policy (“Privacy Policy”).
You can object to our collection, use and/or disclosure of your Personal Information based on your own decision. However, please note that if you object or fail to provide us the requested Personal Information in cases where we have to collect, use and/or disclose your Personal Information based on the legal or contractual necessity, you may not be able to use whole or parts of our cloud services, website or other services as a result of your objection or failure to provide us the requested Personal Information.
As used in this Privacy Policy, the following terms shall have the following meanings:
"Customer" includes any individual and their officers, employees, staff and other personnel who are or will be approved to use our products and/or services.
"Personal Information" means any identified or identifiable information about you as listed below.
"Potential Customer" includes visitors to our website.
In the course of conducting our business activities, Cybozu collects the following types of your Personal Information:
Name, address, place of employment, department, position, telephone/fax number, e-mail address, bank account details, credit card number, portrait, video, IP address, and Customer Information (as defined in the Kintone Terms of Use) when using our products and/or services.
Depending on the nature of our relationship with you, Cybozu collects, uses and/or discloses your Personal Information on the legal basis of legitimate interests; entering into or performance of contract; legal compliance; vital interest; public interest; consent; or any other basis as permitted by applicable laws and regulations, as the case may be, to the extent necessary to achieve the respective purposes described below.
| (1) |
Personal Information of our Customers and/or Potential Customers
We will use such information for the following purposes:
We may analyze your inquiry history, product and service purchase history, seminar and event participation history and other information, together with your personal information, to infer your interests, preferences, and trends, in order to achieve the purposes described above. |
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| (2) |
Personal Information of Cybozu's business partners
We will use such information for the following purposes:
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| (3) |
Personal Information of media representatives and other individuals:
We will use such information for the following purposes:
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In addition to the purposes set forth in Section 3.1, we may use your information without obtaining your consent for the following purposes:
| a. | to comply with applicable laws and regulations; |
| b. | to exercise or defend Cybozu’s legal rights; and |
| c. | in the event of a merger and acquisition or other similar transactions involving transfer of our business or assets. |
Where we need to handle your Personal Information for a purpose where consent is required, we will obtain your consent for such purpose separately.
Cybozu retains your Personal Information to the extent reasonably necessary to fulfill the purposes as listed under this Privacy Policy and to comply with applicable laws and regulations. Cybozu may need to retain your Personal Information for a longer duration, as required and/or permitted by applicable laws and regulations.
For the purposes as described under this Privacy Policy, Cybozu may provide your Personal Information to the following third parties:
Cybozu may outsource part of the processing of your Personal Information. When Cybozu outsources, we will select a vendor or contractor on the condition that the vendor or contractor has secured a sufficient level of Personal Information protection and will obtain contractual assurances from the vendor or contractor regarding protection of Personal Information where it is practicably possible. In addition, Cybozu will take necessary and appropriate measures to ensure that sufficient level of protection is afforded regarding the vendor or contractor’s handling of Personal Information.
You have the following rights:
| a. | the right to ask us for access or obtain copies of your Personal Information or for the disclosure of the acquisition of your Personal Information that is obtained without your consent; |
| b. | the right to ask us to rectify information you think is inaccurate, incomplete, not up to date or misleading; |
| c. | the right to ask us to erase, destroy or anonymize your Personal Information; |
| d. | the right to ask us to provide your Personal Information in a structured, commonly used and machine-readable format, and transmit it to another organization; |
| e. | the right to object to how we collect, use and/or disclose your Personal Information in certain activities; |
| f. | the right to restrict us from using your Personal Information; and |
| g. | the right to withdraw consent for collection, use and/or disclosure of your Personal Information that is based on your consent at any time. |
To exercise any of these rights, please contact us via our email address mentioned in Section 12 below. Cybozu will process the request promptly based on the conditions prescribed by applicable laws and regulations and after proper identification of you as the (i) Customer or Potential Customer, (ii) Cybozu's business partners, or (iii) media representative or any other individual, as the case may be. There may be certain cases where Cybozu can reasonably and lawfully decline your request; for example, due to our legal obligation or a court order. If we decline your request, we will notify you of the reason.
You may have the right to lodge a complaint to the competent data protection authority, where applicable, if you believe our collection, use and/or disclosure of your Personal Information is in violation of the applicable data protection laws and regulations. Cybozu would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
Cybozu maintain appropriate security measures, which includes administrative, technical and physical safeguards in relation to access control to protect the confidentiality, integrity, and availability of Personal Information against any accidental loss or unlawful or unauthorized access, use, alteration, correction or disclosure of Personal Information, in compliance with the applicable laws and regulations.
In particular, we have implemented access control measures and use of devices for storing and processing Personal Information which are secured and suitable for our collection, use and/or disclosure of Personal Information. We also have measures on restricting access to Personal Information and the use of storage and processing equipment by imposing users’ access rights, users' permission rights to the authorized personnel, and users' duties and responsibilities to prevent unauthorized access, disclosure, perception or unlawful duplication of Personal Information, or theft of device used to store and process Personal Information. This includes measures on re-examination in relation to unauthorized access, alteration, erasure, or transfer of Personal Information, which are in accordance with methods and channels used to collect, use and/or disclose Personal Information.
Cybozu may link your personal information to your browsing history, etc. on our website which we collect using cookies and web beacons (collectively, "Cookies") to analyze visitors to our website, deliver advertisements tailored to your interests, and to measure the effectiveness of advertisements.
Please refer to our Cookie Policy for information on how we use Cookies.
Cybozu may also encrypt or hash your personal information such as names, addresses, email addresses, and telephone numbers and provide it to third-party advertising companies to analyze visitors to our website, deliver advertisements tailored to your interests, or to measure the effectiveness of advertisements based on the results of matching your personal information with information held by such third-party advertising companies.
Details of the services we use are described below.
| Company Name | Google LLC |
| Service Name | Google Enhanced Conversions |
| Privacy Policy | https://policies.google.com/privacy?hl=en |
| How to Opt-out | https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=en |
| Company Name | Meta Platforms, Inc. |
| Service Name | Meta Conversions API, Advanced matching |
| Privacy Policy | https://www.facebook.com/privacy/policy |
| How to Opt-out | https://www.facebook.com/help/109378269482053 |
Given Cybozu is a Japan-based company with various international branches, your Personal Information may be handled in and outside the location of the Customers, especially by personnel of Japan headquarter as well as its global branches and affiliated companies. Also Cybozu may use Japan-based, U.S.A.-based or otherwise internationally renowned cloud computing services for its customer and transaction management, in which your Personal Information may be handled. Some recipients of your Personal Information may be located in another country for which the applicable data protection laws and/or competent data protection authorities have not ruled that this country has adequate data protection standard. Further, customer support operations for users outside Japan may be commissioned to third-party vendors and contractors in Japan and the Philippines.
When it is necessary to transfer your Personal Information to a third country with a level of data protection standards which may be considered lower than in the country of the Customer, we will use our best endeavours to ensure an adequate degree of protection is afforded to the transferred Personal Information, or that the transfer is otherwise permitted in accordance with the applicable laws and regulations. We may, for example, obtain contractual assurances from any third party given access to the transferred Personal Information that such data will be protected by data protection standards which are equivalent to those required in the applicable data protection laws.
This Privacy Policy is subject to revision from time to time in response to changes in laws and regulations or changes in our business activities and we encourage you to regularly revisit or keep track of this Privacy Policy to be notified of any changes. We will notify you of any substantial changes and obtain your consent if we are required to do so by applicable laws and regulations. We hereby ask for your understanding in advance.
If you have any questions regarding this policy, wish to express any concerns regarding the privacy practices of Cybozu, or wish to exercise your rights, please contact us via our Contact Us page.
For residents of Thailand, you may also contact our local representative at:
Kintone (Thailand) Co., Ltd.
E-mail: sales-sea@kintone.com
Phone: +66-(0)2-1-4-9237
Address: 944 Mitrtown Office Tower, Samyan Mitrtown, 25th floor, Rama IV Road, Wangmai, Pathumwan Bangkok 10330
For those in Malaysia, you may also contact our local representative at:
Kintone Southeast Asia Sdn. Bhd.
Designation of the Contact Person: Brandon Tan Han Jun
Email: sales-sea@kintone.com
Phone: +60-19-336-0869
Address: WeWork Mercu 2, Level 40, No. 3, Jalan Bangsar, KL Eco City, Kuala Lumpur, 59200, Malaysia
Affiliated companies of Cybozu
Revised on February 12, 2017
Revised on July 28, 2017
Revised on March 31, 2022
Revised on July 3, 2023
Revised on October 10, 2024
Revised on December 9, 2025
Revised on June 4, 2026
Last Updated: August 24, 2022
This Cookies Policy explains what cookies are and how we use them.
A cookie is a small amount of data consisting of character strings that is sent to your browser from a web server. This information acts like a user’s ID card that enables you to record your password and/or configuration information on it, thereby identifying you when you revisit the website and enabling to have setting status reappear.
We use analytics tools to help us understand how you get to and use our site. To do this, 3rd party services we deploy may use cookies and other similar technologies such as tags, web beacons to track your activity when you use visit our sites.
If you do not wish to accept cookies, you can block or restrict cookies through your browser settings. Please note though, in that case you may not be able to use all or a part of our website.
You can modify the settings of cookies on our site through the ”Cookie Settings” page.
Cybozu may at our sole and absolute discretion, update its Cookies Policy from time to time. The update shall be effective as of the date it is posted on our website.
If you have any questions about this Cookies Policy, You can contact us:
contactus@cybozu.co.jp