Customer Support

With Kintone your customer support team can:

Create a home base for your customer information

Organize all your data and workflows, from your customer database and activity logs to even your team’s PTO requests, in one central place with Kintone for easier collaboration and task handoffs.

Speed up your team’s collaboration and decision making

Communicate with your team directly alongside your customer info; in-record comments and organized discussion threads make it easy to refer back to important past conversations.

Make important information easily accessible

Kintone’s drag-and-drop builder lets you create custom apps to share information with your team, whether it’s an FAQ database of recurring inquiries, an onboarding app for new hires, and more.

Key Features

Related records

Get quick access to the information your team needs—you can connect apps like your customer database with your activity log so that everything you need is in one handy place.
Workflows & process management

Design workflows for your tasks and projects with Kintone’s built-in process management tools. Get the visibility you need on your customer inquiries so nothing falls off the map.
Custom reminders & notifications

Set up automated reminders to give your team a gentle nudge when a ticket or inquiry is still pending or when there’s an upcoming deadline. Notifications also let everyone know when it’s their turn to work on something.
Quick reporting

With just a few clicks, you can get a real-time view of a task’s current status, your teammates’ workloads, and outstanding tasks with custom charts and graphs.

Here’s how Kintone works

Use drag-and-drop to create the database apps you want

Your sales team needs a CRM app, the accounting team an expense reporting app, while marketing wants a content calendar.

Kintone lets you build business apps for any work task or process using our intuitive drag-and-drop interface.

Expand Kintone’s capabilities with a wide variety of extensions

Upgrade your Kintone experience with one of many third-party integration services, including a wide selection of APIs and plugins.

Whether it’s connecting Kintone to your other systems or doing more to visualize your data, our library of extensions give you even more options.

Learn More